Our Asset Building Maintenance service has evolved through our long term partnerships with key customers. We deliver a seamless planned and reactive maintenance service throughout the UK, that is focused on extending the lifetime of assets, reducing downtime of equipment, and limiting inconvenience to staff and end users.
We work with our customers to develop a tailored approach, often for complex and geographically challenged estates. We focus our efforts on planned maintenance works, striving to reduce reactive call volumes for our clients, in an effort to ensure cost benefits and efficiency.
Confidence in delivery
We employ experienced and qualified technicians throughout the UK in a variety of disciplines including General Fabric, Mechanical & Electrical and Plumbing.
We have positioned our technicians strategically throughout the UK to support a variety of customer needs, and in particular, supporting customers in harder to reach places such as the Highlands and Islands and South West England.
We have a proud and hard won track record of service level excellence. We allocate dedicated Account Managers, who oversee the entire service delivery for our customers, meeting them regularly to gain feedback and discuss performance.
We implement a scorecard system which rates our technicians on a number of important factors such as Health and Safety, first time fix, response times and compliance. These KPIs are monitored regularly and the results used to drive forward continuous improvement plans.
At the heart of our success lies an inherent ability to build relationships with our customers, and learn in-depth about the challenges and opportunities throughout their estate. We aim to provide dedicated technicians across their properties, who over time, grow to understand the local building owner and user needs.
As a result, our customers can be confident that our teams are building knowledge of the intricacies of their estates ultimately leading to quicker resolutions of problems.
Rapid response to your needs
Our 24/7 service desk has the experience and skills to manage all work order volumes and cover all scenarios. We have put in place numerous processes to ensure we can respond to all scenarios and deal with any emergencies and escalations should they arise. We also employ technical support teams within our service desks to provide on the spot resolutions.
Innovative and bespoke solutions
We understand that every customer has very different requirements when it comes to maintaining their estates. Our flexible approach enables us to build a model to suit a customers needs no matter their size and geographical spread.
We work closely with our customers from the outset to develop a bespoke solution, and by learning about order volume, types of work and location we can tailor a plan specifically for you.
Enhancing the lives of customers, colleagues and communities
Providing a comprehensive maintenance service to a network of 1300 food stores and funeral care sites
CBES provide a UK-wide reactive and planned maintenance services throughout the Co-op’s estate of Food stores and Funeral Care sites, using a Tech in Van (TiV) model.
Providing a comprehensive planned and reactive maintenance service
CBES provide a UK-wide reactive and planned maintenance services to the Home Bargains stores throughout the UK.